Our
Practices
Four practices covering the operational, security, and automation work a growing business relies on.
01 Managed IT
Day-to-day operations covering help desk, monitoring, patching, and endpoint management. Predictable coverage for a growing team.
Yawstone acts as the outsourced IT department for organizations that need reliable support without hiring a full internal team. Coverage extends across user support, workstation management, cloud administration, and the routine maintenance that keeps systems running.
Operational Coverage
- Help Desk & End-User Support
- Endpoint Management & Patching
- Device Provisioning & Mobile Device Management (laptop imaging, MDM enrollment, zero-touch deployment)
- Monitoring & Alerting
- Cloud Administration (Microsoft 365, Google Workspace, Azure, AWS)
- Backup and Disaster Recovery
Adjacent Services
- Site design and maintenance (Web Design)
- Vendor and license management
- Onboarding and offboarding workflows
- Hardware procurement guidance
02 Cybersecurity
Managed security, awareness training, and compliance readiness for organizations that cannot afford a breach.
The Cybersecurity practice covers both managed defense (detection, response, endpoint protection) and advisory work (framework alignment, risk assessment, policy). Full detail lives on the dedicated Cybersecurity page.
03 ServiceNow
Certified ServiceNow consulting for organizations already on the platform, or planning to be.
Engagements cover ITSM, ITOM, CSDM, HAM, SAM Pro, and Now Assist implementation and advisory. Full detail, plus federal capability, lives on the dedicated ServiceNow page.
04 AI & Automation
Practical AI for internal operations. We integrate LLMs and automation into the workflows your team already runs.
AI adoption inside a business is less about picking a model and more about picking a workflow. Yawstone helps identify where a language model, a workflow automation, or an internal assistant produces measurable time savings, and delivers the integration end to end.
Common Engagements
- Workflow automation across common SaaS tools
- LLM integrations for internal knowledge and support
- Internal AI assistants for operations and reporting
- Document intake, summarization, and classification
How We Engage
- Discovery to identify high-value automation targets
- Build, integrate, and validate against real user tasks
- Hand off with documentation, or continue under managed coverage